Complaints Procedure

Complaints Handling Disclosure – October 2023

We always strive to provide best in class customer service to all our customers and clients both potential and existing. However, in the unfortunate event that you are dissatisfied with any aspect of the investment services provided to you by Moorfield Investment Management Limited (“MIML”), please do contact us immediately as we will endeavour to resolve the matter to your satisfaction as quickly as we can.

Please contact us, either by:

  • Writing: Complaints, Moorfield Investment Management Limited, 10 Grosvenor Street Mayfair, London, W1K 4QB
  • Email:

To assist, please provide us with the following:

  • A description of your concern including the service the complaint relates to
  • What you would like us to do to resolve the issue
  • Your contact details
  • Any other relevant information

We take every complaint seriously and your complaint will be handled quickly and as fairly as possible as well as in accordance with the relevant FCA rules. This may differ depending upon your status. Moorfield has a written complaints handling policy, as required by the FCA. You can obtain a copy of this upon request, and in the event you should have cause for complaint, a copy of the policy will be shared with you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to the Financial Ombudsman Service contactable by:

  • Writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • Online: Visit to download a form and read the “your complaint and the ombudsman” leaflet
  • Email:
  • Phone: 0300 1239123 or 0800 0234567